Before I became a UX designer, I spent my career in customer service, listening, helping, and doing my best to create positive moments for people every day. But over time, I realized something important: I wanted to make a bigger difference than what was possible in a single conversation.

That’s what led me to UX design.

Now, I get to help shape experiences from the very beginning. Not just support people when something has already gone wrong, but design products that feel intuitive, respectful, and genuinely helpful.

My long experience working directly with users has become my biggest strength. I know how people behave when they’re stressed, confused, hopeful, or tired. I know what it feels like when a system blocks you instead of helping you. And I take that empathy with me into every flow, every feature, every pixel.

As a designer, what I love most is transforming insights into real products and seeing research evolve into something that actually improves people’s lives.

I’m driven by clarity, compassion, and the belief that good design can make everyday life feel a little easier.